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Frequently asked questions
Te dejamos algunas de las preguntas más frecuentes sobre nuestros planes
What are the methods of payment are available in COSVI?
• Payment methods are: • Direct debit to your checking or saving accounts, VISA, MasterCard, or Discover. • Telepay for Banco Popular de Puerto Rico clients. • By telephone through our system of Call Center Pay use their checking or savings accounts, or credit cards (VISA, MasterCard, or Discover) getting in touch with one of our specialists at the Customer Service Center at 787-751-2828. Thru mail with checks and money order at the following address: Cooperativa de Seguros de Vida de Puerto Rico (COSVI) Attention to: Billing and Collections P.O. Box 71362 San Juan, Puerto Rico 00936-8462
What should I do to change my method of payment for my policy?
To realize changes in your methods of payments is necessary to fill out the form bank card, that it should be accompanied with a void check or a certification of the Financial Institute. This permits your policies to be debited directly from your account without any mayor effort on your part.
What are the frequencies payments available?
The frequency of payments available are monthly, quarterly, semestral, or annually. You should verify with an Authorized Representative or with a Customer Service Specialist the availableness of this according to the policy you acquire. You should choose the debit dates, 1, 7, 14, and 21, and the payment frequency: monthly, quarterly, semi-annually, or annually.
What should I do to change the frequencies of payments?
If you wish to change the frequency of payment, you should speak to an authorized representative or a police repair specialist.
What should I do if receive information that my policy is late?
Communicate with your Authorized Representative or Customer Service Specialist to make the payment. Remember, to have your policy member information on your hand to facilitate the identification.
Steps to acquire your insurance
In just three steps, you can get the policy you are looking for.
Initial Consultation
In your initial orientation appointment, the objective is to establish good relations hear youcarefully and make adequate questions to know which you are needs a free consultation.
Evaluation
Depending on your needs, we evaluate the different products beneficial for you.
Presentation
Besides your resume, we will continue to evaluate all information provided to recover your situation and confirm your needs. We propose an action plan that identifies and explains different products and alternatives that meet your needs. If you agree with our recommendations, we help you get the product.
Orientación Inicial
En la cita inicial el objetivo es establecer una buena relación, escucharle detenidamente y hacerle las preguntas adecuadas para saber cuáles son sus necesidades.
Evaluación
Dependiendo sus necesidades, se evaluarán los diferentes productos de mayor beneficio para usted.
Presentación
Además, de resumir la situación, confirmar sus necesidades se procede a evaluar toda la información provista, se presenta un plan de acción en el que se identifican y explican los diferentes productos y alternativas que satisfagan sus necesidades. Si usted está de acuerdo con las recomendaciones, se le ayuda adquirir el producto.
Protect your life and those that are most important
At COSVI, we take care of your life and what matters most through a personalized plan that employsyour essentials.